Responsible gaming

WINPOT is actively committed to Responsible Gaming and the prevention of pathological gambling or gambling addiction. The website www.winpot.mx is designed to be an open and interactive space for entertainment and responsible fun in games of chance and number or symbol draws. Our guiding principle is to approach gaming from a holistic health perspective, ensuring a safe and healthy environment, free from harmful and compulsive behaviors that could turn leisure into gambling-related problems with negative consequences for players' well-being.

Gaming is an inherent human activity. Everyone plays as a mechanism for learning and reinforcing social and beneficial behaviors that contribute to personal growth. It is important to distinguish between gaming as a learning tool and gambling as an independent entity, which carries additional aspects such as illusion, competitiveness, and fantasy.

From this perspective, as a socially responsible company, our primary objective is to continuously engage in preventative measures at different levels:

  1. Primary Prevention: Targeted at all website users, this involves promoting healthy gaming habits, spreading awareness about responsible gaming, and implementing controls over gaming activities.
  2. Secondary Prevention: Aimed at early detection and appropriate referral of individuals experiencing gambling problems, ensuring they are informed of available treatment options.

ACTIONS FOR RESPONSIBLE GAMING

  • Plan gaming sessions in an informed and recreational manner, understanding the consequences of gambling. Provide clear information about the various games, winning probabilities, and consequences of losing, not only financially but also in terms of healthy habits.
  • Implement clear measures to reduce the incidence of gambling addiction and provide information on help centers and treatment programs for gambling-related issues.
  • Ensure consumer protection by offering self-exclusion options, temporary exclusions, reflection periods, and various limit-setting features.
  • Provide information about the industry, regulations, current measures, and regulatory changes to help users understand where they are playing and what safeguards are in place.

In line with our commitment to Responsible Gaming, we offer you access to the gambling addiction test published by the General Directorate of Games and Raffles:

Take the Self-Assessment Test Here

If you answer positively to multiple questions, it is likely that you are experiencing gambling-related issues. We encourage you to consider taking a break as a preventive measure.

GAMBLING ADDICTION TEST

Objective

To determine, through six questions, whether your gambling behavior is becoming problematic and whether seeking help is advisable to prevent or stop negative consequences related to gambling/betting.

  1. Have you ever gambled excessively in your life?

( ) Yes ( ) No

  1. Are you concerned about your gambling behavior?

( ) Yes ( ) No

  1. Do you feel an urgent need to gamble?

( ) Yes ( ) No

  1. Have you increased your bets or the time spent gambling to experience the same level of excitement as when you first started?

( ) Yes ( ) No

  1. Has gambling caused problems in your life?

( ) Yes ( ) No

  1. Have you tried to stop gambling but failed?

( ) Yes ( ) No

If all answers are "No," you may end the test. If at least one answer is "Yes," continue the test.

  1. Have you attended treatment for your gambling behavior?
  2. What were the results?

If you answered "Yes" to any of the questions, it is important to seek guidance and support for your gambling habits.

Self-Exclusion Options

You can self-exclude by selecting a time period that suits your needs through your user panel, under the Responsible Gaming section, in the Self-Exclusion subsection.

Alternatively, we are happy to assist you via our 24/7 customer support center or by email at soporte@winpot.mx.

Recognition of Gambling Addiction as a Disease

Since 1992, the World Health Organization (WHO) has recognized gambling addiction (ludopathy) as a mental health disorder. The American Psychiatric Association (APA) defines it as a persistent, maladaptive gambling behavior that disrupts an individual's personal, family, and professional life.

Where to Seek Help for Gambling Addiction?

WINPOT provides the following resources where you can seek guidance and support for gambling addiction:

National Commission Against Addictions

Click Here

National Center for Addiction Prevention and Control

Click Here

Prevention and Addiction Treatment Center - UNAM Faculty of Psychology

Click Here

Directory of Gambling Addiction Prevention & Treatment Services in Mexico

Click Here

Gambling Addiction and Integral Growth Center, A.C.

Centro Samadhi

For More Information on Responsible Gaming

If you need further information or help with gambling-related issues, please contact us at:

📞 (55) 9302 7492