}},"relationship":{"title":"Gamification relation with loyalty program","item1":{"title":"What is gamification on Winpot?","text":"Gamification on Winpot adds an exciting layer to your gaming experience. It includes missions, tournaments, mini-games, spin-the-wheel, and more."},"item2":{"title":"How does gamification relate to the loyalty program?","text":"Gamification is the key to supercharging your journey through our loyalty program. By engaging in missions, tournaments, and various games, you not only enhance your experience with fun but also accelerate your progress towards higher VIP levels. This playful approach unlocks the full potential of our rewards system, making every activity a step closer to greater rewards. Dive into our gamification features and turn your loyalty into a rewarding adventure!"},"item3":{"title":"Where can I find the gamification feature?","text":"Look for the gamification icon in the side menu on mobile devices and in the header on desktop."},"item4":{"title":"Does the VIP level affect the rewards obtained through gamification?","text":"Absolutely. The higher your VIP level, the greater the rewards you can obtain through gamification activities. Aim for higher levels to unlock more lucrative benefits and bonuses."}},"levels":{"title":"Tier Levels","item1":{"title":"How many levels are there in the loyalty program?","text":"The loyalty program consists of 6 levels, each comprising 3 sub-levels, except for the pinnacle level, 'Royal', which stands as our highest achievement. Progressing to higher levels unlocks enhanced benefits, and advancing through sub-levels rewards players with free spins, FREE BETSs, and bonuses."},"item2":{"title":"How does a user move up to a higher level/sub-level?","text":"Accumulate the required points for each level."},"item3":{"title":"What are the benefits of each tier?","text":"Find details easily in the benefits section."}},"promotions":{"title":"Promotions and Bonuses","item1":{"title":"Are there special promotions for loyalty program members?","text":"All loyalty program members receive promotions, with higher levels enjoying more specialized rewards."},"item2":{"title":"How do promotions affect loyalty points?","text":"Regardless of promotion volume, remember wagering with bonus amounts doesn't count for loyalty points."}},"questions":{"title":"Technical Issues","item1":{"title":"What should users do if they encounter technical issues with the loyalty program?","text":"Contact our 24/7 customer support for guidance."},"item2":{"title":"How are missing points or rewards handled?","text":"Provide our customer support with necessary information about the missing items for resolution."},"item3":{"title":"Is there a customer support channel specifically for loyalty program inquiries?","text":"For Bronze and Silver levels, contact 24/7 customer support; for Gold, Platinum, and Diamond levels, reach out to your Dedicated VIP Host."}},"legal":{"title":"Legal","item1":{"title":"Terms and Conditions","text":"Find the program's Terms and Conditions by clicking on the provided link."},"item2":{"title":"Disclaimer","text":"We reserve the right to modify the terms without notice. Players will be informed of any changes. Fraudulent or abusive activity may result in disqualification and forfeiture of rewards."}},"levelup":{"title":"Level up T&C","item1":{"title":"KYC Requirement:","text":"To progress from Plata to Oro, players must complete full KYC verification. If not, their points will no longer be counted."},"item2":{"title":"Minimum Lifetime Deposits for Level Up:","text":"

Bronze to Silver: Minimum lifetime deposits required: 2,000 MX$

Silver to Gold: Minimum lifetime deposits required: 15,000 MX$

Gold to Platinum: Minimum lifetime deposits required: 40,000 MX$

Platinum to Diamond: Minimum lifetime deposits required: 150,000 MX$

Diamond to Royal: Minimum lifetime deposits required: 750,000 MX$

Royal to Secret: Minimum lifetime deposits required: 1,500,000 MX$